Hunter SUPERSTORE
TERMS & CONDITIONS

Online Ordering Information

The Newcastle Knights Superstore provides customers with several postage options, including standard, express and registered post. The following details the various postage options and costs:

  1-3 units 4-6 units 7-9 units
Express Post $10.00 $20.00 $30.00
International Postage $25.00 $50.00 $75.00

When an order is placed we will endeavour to dispatch your item/s from the Hunter Sports Superstore within 48 hours of the order being placed.

Depending on your chosen postage method, purchases can arrive anywhere from 2-5 business days for deliveries within Australia and up to 20 business days for International deliveries.

We recommend sending your order to an address where someone will be during the day (eg. your workplace), as registered post articles must be signed for.

If this is not possible, a card will be left stating that your parcel is ready to pick up at your local post office.

If you have not received your item within 14 days of placing your order we recommend checking with your local post office if the parcel has arrived there.

If you have not received the order within 14 days please give our friendly staff a call on 02 4940 8280 and your order can be tracked down by our staff at the Hunter Sports Superstore.

Returns

You can choose between a refund, exchange or credit where goods are faulty and are proved to be a manufacturers fault. Proof of purchase is also compulsory. An exchange or credit request must be made within 14 days of the purchase.

If you change your mind or receive an unwanted present, we will happily exchange the item, except for perishable goods (including jewellery), providing the following have been met:

(a) The goods are returned within 14 days of purchase,
(b) goods are in original condition, with tags attached
(c) the original receipt is provided

The Hunter Sports Superstore cannot be held accountable for returned goods that are lost in transit when sending items back. We suggest that these are packed appropriately and sent via registered post back to the Hunter Sports Superstore.

Please note the Newcastle Knights Football Club will not be liable for the postage costs of any items that are returned due to incorrect size or size swaps from the original order.

If you have any enquiries, please contact the Hunter Sports Superstore.

Hunter Sports Superstore
294 Turton Road
NEW LAMBTON NSW 2305
02 4941 8280

Please note you are now leaving Newcastle Knights Online Store.