The Cats Shop Online sends all orders (excluding memorabilia) via Australia Post.
|Within Victora||Registered Post||Up to 5 Business Days||$10|
|Interstate||Registered Post||Up to 10 Business days||$12|
|Australia Wide||Express Post||
Vic 2-3 days
Interstate Up to 7 Business Days
|International||Air Mail*||Up to 20 Business Days||$25|
|International||Registered International||Up to 10 Business days||
Please note these delivery times are listed as guide only, delivery times vary depending on location and the workload of Australia Post.
*International air mail is not traceable or insured in case of loss during transit. Any items that are lost in transit using this method will not be replaced by the Cats Shop.
Some larger and bulkier items have an additional postage cost attached to them. This extra charge will be displayed on the product page and added on to the flat postage fee. For exmaple a gear bag has an additional postage cost of $5, if being sent within Victoria via registered post the the total cost would be $15.
Once your order has been sent you will recieve a confirmation email with a tracking number. You can track your item here.
Please note memorabilia products are sent via courier and delivery can take between 10-15 working days. Postage charges on these items are displayed on each individual product.
RETURNS & EXCHANGES
- We will gladly refund or exchange items for another product of equal value within 30 days of the original purchase
- Providing the product is in a suitable condition, with the tag attached and a proof of purchase is supplied
- We will gladly issue a refund for products with a proven manufacturing fault
- All returns are made at the customers expense and will need to include a pre paid satchel for return of goods
- Please note no refund or exchange is available if a heat press number or name has been applied to a Guernsey.
Return address is:
Att - The Cats Shop
PO Box 461
Geelong Vic 3220
Please note when ordering custom heat press names for Guernseys they take a week for production.
Please note you are now leaving The Cats Shop Online.