Terms and Conditions

BOMBER SHOP EXCHANGE AND REFUND POLICY

The Bomber Shop is committed to excellence in retailing with customer satisfaction an integral part of this commitment. Shop with confidence knowing that repairs, exchanges and refunds are offered. If you are not satisfied with your purchase, you may return it within 30 days from the date of purchase for a full refund or exchange providing the following is met:

  • - Original proof of purchase, a receipt, is supplied
  • - Goods are in unworn/unused original condition with swing tags still attached

If you believe the item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

Please note that items containing printed heat seal names and numbers cannot be exchanged or refunded.

RETURNING AN ITEM

If you require a refund or exchange, please fill out the 'Return Form' and include in the parcel with returned goods.

Click here to download the 'Return Form'

Return Address: Essendon Football Club - Bomber Shop, PO Box 17, Essendon, VIC, 3040

We recommend if you do return an item to us, do so via registered post so your parcel can be tracked, and that the products are packed appropriately. The Bomber Shop does not accept responsibility for lost or damaged returns.

DELIVERY INFORMATION

The Bomber Shop Online sends all articles using Australia Post's receipted delivery service so your order can be tracked once dispatched. This service requires the parcel to be signed for upon delivery. Therefore, we request that the delivery address specified be a destination where deliveries can be received with someone present between the hours of 9am-5pm. If the express postage service is selected, your parcel will be delivered to the address specified without requiring a signature.

Upon dispatch of your order, an email will be sent indicating your tracking number.  To track your parcel visit - http://auspost.com.au/track/

In the event an attempt by Australia Post is made without delivery, an Aust Post card will be left stating that your parcel is ready to pick-up at your local post office.

Please note memorabilia items are sent using a courier service, associated memorabilia delivery costs will be applied upon checkout. Framed pieces must be sent to a residential or work place, and cannot be delivered to PO Boxes.

 DELIVERY TIMES

Once your order has been dispatched (notified through an email), delivery of your parcel can be expected after 2-3 business days within Victoria, 5-7 business days for all other interstate addresses, and up to 20 days for International orders.  Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 10 business days for your order to arrive domestically.

In the event that you do not receive your order within the specified times above, we recommend that you check your local post office as your parcel may have been redirected without notice. Alternatively you can contact the Bomber Shop directly and our staff members can assist. 

AVAILABILITY OF STOCK

Whilst every effort is made to ensure items listed online are in stock, occasionally some items will be temporarily out of stock. Products will be made unavailable until the items become readily available for purchase. However in the instance whereby products are unavailable, the Bomber Shop will advise you of the back dated article/s and will contact you as soon as possible.

Pre order campaigns are run via our online store. In the event additional items are ordered you may receive two parcels to fulfill your order. One with items currently available, a second at a later date containing the item pre ordered.

EXCLUSIVE BOMBER SHOP PRODUCTS 

Whenever you see the below 'Bomber Shop Exclusive' logo, you won't find this item anywhere else! Produced exclusively by the Essendon Football Club in conjuction with AFL licensees.

 exclusive

 Return & Exchange Form1.pdf


Please note you are now leaving Bomber Shop.

Terms & Conditions

- Vaild for 12 months from the date of issue.

- Vouchers will not be honoured after this 12 month period. Any balance that remains on the voucher will not be refunded or credited on expiry.

- If the voucher is worth a higher value of the transaction the remaining amount can be used at a later date. 

- Vouchers cannot be redeemed for cash

- The Gift Voucher is emailed to the recipient straight after purchase 

- This voucher can only be redeemed online at bombershop.com.au

 

 

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