Additional Information

DELIVERY INFORMATION

The Fremantle Dockers Team Store sends all articles using the E-parcel system so you can track your order once dispatched. This service requires the parcel to be signed for upon delivery. We encourage that the delivery address on your order form be a location where someone is present to receive deliveries between the hours of 9am-5pm Monday to Friday.

If an Australia Post delivery attempt occurs and there is no individual present, an Australia Post card will be left stating that your parcel is ready to be picked up from your local post office.

DELIVERY AND POSTAGE DETAILS

All prices are in Australian Dollars (AUD) and includes GST for Australian orders.

Unless otherwise stated on individual products, the following postage charges will apply:

Within Australia:

Standard Postage

  • Please allow 2-8 business days.
  • $10

Express Post

  • Please allow 2 - 5 business days (we do not guarantee overnight).
  • $15

DELIVERY TIMES

Once your online order has been placed, please allow 2 - 8 working days for your order to be dispatched.
In the event that you do not receive your order within the specified times above, we recommend that you check your local post office as your parcel may have been redirected without notice. Alternatively you can contact the Fremantle Dockers Team Store directly and our staff can track your order during transit.

RETURN OF GOODS POLICY

We are not required to provide a refund or replacement if you change your mind; however, the Fremantle Dockers Team Store may provide a credit or replacement for an item within 21 days of purchase if you change your mind, provided that:

  • original proof of purchase is supplied; and
  • goods are in unworn/unused original condition, in original packaging and with swing tags still attached.

Please note that items containing printed heat seal names and numbers cannot be refunded or exchanged unless the conditions below apply. If a product is deemed faulty then we will send the item back to the original supplier in which they should either exchange or repair the product.

The Fremantle Dockers Team Store will provide a refund or exchange after 21 days if an item has a major fault.

This is when the item:

  • has a fault that would have stopped you from buying the item had you known about it;
  • is unsafe;
  • is significantly different from the sample or description; or
  • doesn’t do what we said it would, or what you asked for;

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Original proof of purchase is required.

We recommend that if you do return an item to us, do so via registered post so your parcel can be tracked, and that the products are packed appropriately. The Fremantle Dockers Team Store does not accept responsibility for lost returns. Return shipping costs will be your responsibility.

Please also include in the parcel a note with your request, contact details, return address and any other relevant information.


If your order was placed online you will not be refunded postage and handling should the order be returned to the Fremantle Dockers Team Store.

Return Address: Fremantle Dockers Team Store, PO Box 381, Fremantle WA 6959

 

Please Note: We do not exchange or refund sale items

 

AVAILABILITY OF STOCK

Whilst every effort is made ensure items are always in stock, occasionally some items will be temporarily out of stock. Products will be unavailable until the items become readily available for purchase. To ensure all deliveries are processed in a timely manner, stock management takes place on a daily basis however, in the instance whereby a product is unavailable, the Fremantle Dockers Store will advise you of the back dated article/s and will contact you as soon as possible.

CONTACT US

If you have a query regarding the online Fremantle Dockers Team Store, simply contact us:
In Person: Fremantle Oval, Parry Street, Fremantle WA 6160
Telephone: (08) 9433 7192
Email: merchandise@fremantlefc.com.au

The Fremantle Dockers Team Stores:

Fremantle Store:
Monday – Friday: 9:00am - 5.00pm (excluding public holidays)

Subiaco Store:

Monday – Friday: 9.00am – 5.00pm (excluding public holidays)

Saturday: 9.00am – 1.00pm

Please note you are now leaving Fremantle Football Club Team Store.